Shipping policy

Thank you for choosing Pure Cart. We are dedicated to providing you with the best home improvement essentials with a focus on reliability and care. Please review our shipping guidelines below.

1. Shipping Destinations

We offer All-India Express Shipping. We ship to thousands of pincodes across India, including metros, Tier 2, and Tier 3 cities. If our courier partners do not service your specific location, we will notify you immediately and provide a full refund.

2. Processing Times

  • All orders are processed within 1–3 business days.

  • Orders are not processed or shipped on Sundays or National Holidays.

  • Once your order is processed, you will receive a confirmation email/SMS with your unique tracking ID.

3. Estimated Delivery Timelines

As a dropshipping-model store, we source our high-quality products directly from specialized suppliers to keep costs low for you.

  • Metros & Major Cities: 5–8 business days.

  • Rest of India: 8–12 business days.

  • Note: While we strive for speed, delivery times are estimates and may be slightly delayed during peak festive seasons or extreme weather conditions.

4. Shipping Charges

  • Standard Shipping: We often offer FREE Shipping on orders above a certain value (Check our homepage for current offers).

  • Express Shipping: Any applicable shipping charges for your order will be calculated and displayed at checkout.

5. Tracking Your Order

Once your order has shipped, you will receive a Tracking Link. You can use this link to monitor your package's journey in real-time. Please allow 24–48 hours for the tracking information to update once the label is created.

6. Damaged or Lost Packages

Pure Cart is responsible for your order until it reaches your doorstep.

  • If your package arrives damaged, please take a photo/video and contact us at [Your Store Email] within 48 hours.

  • If your tracking information shows "Delivered" but you haven't received it, please contact the local courier office first, then reach out to our support team.

7. Undelivered Packages

Please ensure your Shipping Address and Phone Number are 100% accurate. If a package is returned to us due to an incorrect address or the customer being unavailable after multiple attempts, a re-shipping fee may apply.